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Return and Refund Policy
Return and Refund Policy
Effective Date: 11/1/2024
Theories Communications Consultants, LLC is dedicated to providing quality products and services. Our Return and Refund Policy ensures clarity regarding returns, cancellations, and refunds. Please review the policy details below:
1. General Terms for Returns:
Customers have 30 days from the purchase date to initiate a return. Eligible returns apply to products that have not been accessed, downloaded, or otherwise utilized.
2. Product Condition Requirements:
Physical Products: Items must be returned in original, unused condition with all packaging intact.
Digital Products (including online courses): Digital items are non-refundable once accessed or downloaded.
3. Reasons for Returns:
We accept returns for damaged or defective items upon receipt i.e. incorrect items shipped.
Non-Qualifying Returns:
Returns based on a change of mind or personal preference may not be eligible for a refund.
4. Return Process:
To initiate a return, contact our Customer Service team at info@theoriesccllc.com. Include your order number, a description of the issue, and photos if applicable (for damaged items). Our team will provide return instructions for either physical items or digital access termination.
5. Refund Processing:
Refunds are processed within 5–10 business days after verification of the returned product. Refunds are issued to the original payment method used at the time of purchase. Returns outside the 30-day period or deemed ineligible may not qualify for a refund.
6. Course Enrollment Cancellation Policy:
Full Refund Eligibility: Cancel within 7 days of purchase for a full refund if less than 10% of course content has been accessed.
No Access Refund: You may request a refund within 14 days if no course content has been accessed.
Partial Refunds: If between 10% and 50% of course content has been accessed, partial refunds may be available within 7 days of purchase.
7. Subscription Services:
Monthly Subscriptions: Refunds are available within the first 7 days of a new billing cycle.
Annual Subscriptions: Refunds are available within the first 30 days of subscription initiation.
8. Non-Refundable Digital Products:
Digital products, including PDFs, eBooks, and other downloadable content, are non-refundable once downloaded.
9. Requesting a Refund:
To request a return or refund:
Contact us at info@theoriesccllc.com or 903-503-1908.
Provide your order number, purchase date, and reason for return/refund.
Our team will review and respond with instructions.
10. Special Circumstances:
For technical issues or extenuating circumstances, please reach out to our support team to discuss potential exceptions to the policy.
11. Policy Updates:
Theories Communications Consultants, LLC reserves the right to modify this policy. Changes will take effect immediately upon posting on our website.
For further questions or assistance, please contact info@theoriesccllc.com or 903-503-1908. Thank you for your understanding and cooperation.
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